GoConverso — Legal
Privacy Policy
Effective date: February 1, 2026 · Last updated: February 2026
This Privacy Policy describes how GoConverso, Corp (“GoConverso”, “we”, “us”) collects, uses, shares, retains, and protects information in connection with the GoConverso business management platform and its integrated applications, websites, and services — including our WhatsApp Business API messaging integration (collectively, the “Service”).
Business identity. GoConverso, Corp, 213 N Stephanie St, Ste G 439, Henderson, NV 89074, United States of America. Contact: support@goconverso.com.
1. Information we collect
We collect only what is necessary to operate the Service.
Account & business data
- Identity & contact: name and email address (to create and secure your account).
- Business profile: business name, phone number, and address (to build your professional website and let your customers reach you).
Data from integrated apps
Each app in the platform collects only what that feature requires, for example:
- Booking & Service Orders: hours, services offered, and appointment details.
- Payments: processed entirely by Stripe — we never see or store your card number.
- Email marketing & SMS: only contacts and phone numbers your customers provide or authorize (e.g., appointment confirmations and reminders; reply
STOPto opt out of SMS at any time). - WhatsApp & Chat: messages exchanged between a business and its customers, when the WhatsApp integration is enabled (see Section 3).
- E-commerce, Blog, Gallery, Reviews, Loyalty, Digital Queue, Bio Links: the content, catalog, media, and customer interactions you create through those features.
Technical data (collected automatically)
- IP address and approximate location (fraud prevention).
- Browser and device type (to optimize the experience).
- Essential cookies (to keep you signed in).
- Error and access logs (to fix issues and protect accounts).
2. How we use information
- To operate, maintain, and secure the Service and its apps.
- To process payments made to businesses through the platform (via Stripe).
- To send transactional communications such as appointment reminders and confirmations.
- To enable messaging between businesses and their customers (including WhatsApp).
- To calculate and pay partner/ambassador commissions.
- To improve the platform based on aggregate, real-world usage.
- To prevent fraud and abuse, and to comply with legal obligations.
We do not sell your personal data, rent it, build advertising profiles from it, or share it with data brokers or marketing agencies.
3. WhatsApp & Meta Platform data
GoConverso is a Meta Tech Provider that offers a multi-tenant WhatsApp Business API integration so that businesses using our platform can message their own customers.
- What is processed: WhatsApp message content, sender/recipient phone numbers, message metadata (timestamps, delivery status), and business account configuration required to route messages.
- Purpose: to deliver, display, and store conversations between a business and its customers inside that business’s inbox, and to power optional assistant features the business turns on.
- Consent & opt-in: messaging is enabled only when a business explicitly connects its own WhatsApp Business account and its customers opt in to be contacted.
- Sharing: WhatsApp data is exchanged with Meta Platforms, Inc. solely to transmit messages through the WhatsApp Business API. We do not use WhatsApp message content for advertising and we do not sell it.
- Compliance: our use of the WhatsApp Business API complies with Meta’s Platform Terms, Developer Policies, and the WhatsApp Business Messaging Policy.
- Retention & deletion: a business can delete conversations from its inbox, and account deletion removes associated WhatsApp data as described in Sections 5 and 7.
4. How we share information
We share data only with the service providers required to run the Service, each under contractual data-protection obligations:
| Provider | Purpose | What is shared |
|---|---|---|
| Meta Platforms (WhatsApp Business API) | Transmit WhatsApp messages between businesses and their customers | Message content & contact data, with user opt-in |
| Stripe | PCI-DSS payment processing | Payment details (we never receive the card number) |
| Supabase | Encrypted database & authentication | Application data, on US-based servers |
| Resend | Transactional email delivery | Only emails you or your customers authorize |
| Telnyx | Transactional SMS notifications | Phone numbers & message content for reminders |
| Google Analytics | Aggregate website traffic insight | Anonymized usage data |
| Legal authorities | Compliance with valid legal process | Only when legally required; we challenge abusive requests |
5. If you are a client of a business that uses an app operated by GoConverso
Some businesses (salons, barbershops and other service providers) offer their clients a booking app with the business's own brand, operated by GoConverso. In that case:
- Who is responsible: the business is responsible for the service and decides what your data is used for. GoConverso operates the app and processes the data on the business's behalf.
- What the app collects: your name, email, phone, birthday (if you provide it), your appointments and their history, the messages you exchange with the app's assistant, the reviews you write, and your device's notification subscription, if you turn it on.
- What for: booking, reminding you of appointments, serving you, talking to you and offering the services the business uses on the platform.
- The business's trackers: if the business turns on the Meta pixel (Facebook and Instagram) or Google tools (Analytics, Tag Manager, Google Ads) in the app, they only load after you accept, and you can change your choice at any time under "You", in the "Cookies" link. If your browser sends the Global Privacy Control signal, the app declines for you.
- Sale and sharing: GoConverso does not sell your data. Sharing with Meta or Google to measure the business's ads only happens if you accept.
- Your rights: you can ask for access to, correction or deletion of your data, or opt out of sharing, with the business itself or with GoConverso at support@goconverso.com.
6. Data retention
| Data | Retention |
|---|---|
| Active account data | For as long as your account is active |
| After account cancellation | Deleted within 30 days |
| Security & access logs | Up to 90 days |
| Backups | 30-day rotating window |
| Partner/commission records | Up to 7 years (tax obligations) |
7. Your rights (LGPD & GDPR)
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information (instantly, from your dashboard).
- Export your data in a portable format.
- Delete your data permanently (see Section 8).
- Opt out of marketing communications at any time.
- Restrict or object to certain processing.
To exercise any right, email support@goconverso.com. We respond within 24 hours on business matters and within the timeframes required by law.
8. Data deletion
You can request deletion of your personal data at any time:
- In-app: open Settings → Account and choose Delete account, or delete specific conversations and records directly from the relevant app.
- By email: send a deletion request to support@goconverso.com from the email address on your account.
Upon a verified request, we permanently delete your associated personal data — including WhatsApp/Meta Platform data — within 30 days, except where retention is required by law (see Section 6).
9. Security
- SSL/TLS encryption on all connections.
- Hashed passwords (bcrypt).
- Optional two-factor authentication.
- Automated daily backups and continuous threat monitoring.
- Access logging and regular security review.
10. Cookies & tracking
We use essential cookies (to keep you signed in), optional analytics cookies (anonymized), and optional preference cookies (language and settings). We do not use cross-site tracking cookies. Inside the apps of a business, the business's own trackers (such as its Meta pixel and Google tools) may run only after you accept them, as described in Section 5. If you reject optional cookies, we count your visit only in aggregate statistics, without identifying you.
11. International transfers
Your data is stored on servers in the United States (Supabase / AWS). We apply globally recognized security practices and comply with the LGPD (Brazil) and the GDPR (European Union) for international data transfers.
12. Children
GoConverso is intended for professionals and businesses. It is not directed to individuals under 18, and minors require authorization from a parent or legal guardian to create an account.
13. Changes to this policy
If we make a material change to this policy, we will notify affected users by email at least 30 days in advance. The “Last updated” date at the top reflects the current version.
14. Contact us
Questions about this policy or your data? Contact us:
- Email: support@goconverso.com
- Mail: GoConverso, Corp, 213 N Stephanie St, Ste G 439, Henderson, NV 89074, United States of America
LGPDGDPRSSLPCI-DSS (Stripe)