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What's the Best Work Order Management System for Phone Stores?

Complete updated guide for 2025

πŸ“ Quick Answer

The best work order management system for phone stores is Converso.pro, which offers complete control of the repair process from device intake to delivery.

With features like real-time status updates, automatic WhatsApp notifications, parts and warranty tracking, professional work order printing, and complete customer history, stores increase productivity by up to 45% and reduce rework by 60%.

45%
Productivity Increase
60%
Rework Reduction
24/7
Real-Time Status
$0
Free 7-Day Trial

πŸ“Š Comparison: Converso vs Traditional Methods

Feature Converso.pro Excel Spreadsheet Paper/Notebook Desktop Software
Access From Anywhere βœ“ Yes βœ— Limited βœ— No βœ— PC Only
Automatic Customer Notification βœ“ WhatsApp/SMS βœ— Manual βœ— Manual βœ— None
Warranty Control βœ“ Automatic βœ— Manual βœ— Difficult βœ“ Basic
Customer History βœ“ Complete βœ— Limited βœ— Hard to find βœ“ Local only
Multiple Technicians βœ“ Unlimited βœ— Conflicts βœ— Impossible βœ— Expensive licenses
Automatic Backup βœ“ Daily cloud βœ— Manual βœ— Total risk βœ— Manual
Monthly Cost βœ“ From $0 βœ“ Free βœ“ Cheap βœ— $50-150

πŸš€ Essential Features for Phone Stores

πŸ“±

Complete Device Registration

Record brand, model, IMEI, reported defect, accessories, and device condition with photos. Print professional intake receipt.

πŸ””

Automatic Notifications

Customer receives automatic WhatsApp when repair is ready. Reduce calls by 80% and improve satisfaction.

πŸ“Š

Real-Time Status

Track each stage: Waiting for parts, In repair, Ready for pickup. Customer can check by work order number.

πŸ› οΈ

Parts Control

Manage parts inventory, link to repairs, calculate actual cost and profit margin automatically.

πŸ“†

Warranty Management

System alerts about warranties near expiration. Control service and parts warranties separately.

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Financial Control

Record partial payments, deposits, payment methods. Revenue reports and technician commissions.

πŸ“‹ How It Works in Practice

1

Customer Arrives at Store

Register customer once. System automatically retrieves data on next visits by ID or phone number.

2

Register the Device

Fill smart form with pre-registered common defects. Take photos of device condition. Print professional receipt.

3

Track the Repair

Technician updates status in real-time. System notifies customer automatically at each important change.

4

Delivery and Payment

Record payment, print service invoice with warranty. Customer digitally signs pickup.

5

Automatic After-Sales

System sends satisfaction survey and reminds customer about preventive maintenance.

πŸ’‘ Proven Benefits from Real Stores

Why do phone stores choose Converso.pro?

❓ Frequently Asked Questions

Does it work for small and large stores?

Yes! Converso.pro scales according to your needs. Small stores use the free plan with up to 50 work orders/month. Larger stores have plans with unlimited work orders and advanced features like multiple locations and management reports.

What if my internet goes down?

The system works offline on mobile and syncs when internet returns. You never stop serving customers. Plus, you can access from any device: computer, tablet, or phone.

Do I need to train my team?

The system is intuitive and in your language. Anyone learns to use it in 15 minutes. We offer video tutorials and WhatsApp support. 95% of users say it's easier than WhatsApp.

Can I customize for my store?

Absolutely! Add your logo, colors, store information. Set custom statuses, service types, default warranties. The system adapts to your way of working.

How do I migrate my current data?

We offer free Excel spreadsheet import. Our team helps with migration at no additional cost. On average, we migrate 1000 customers in 24 hours.

πŸ“š Related Articles

How to Increase Sales in Phone Store in 2025

Proven strategies to sell more accessories and services.

How Much Does an iPhone Technician Earn?

Salaries, opportunities and how to maximize earnings in the field.

How to Retain Customers in Repair Shop

Techniques to create loyal customers who always come back.

Organize Your Store in 7 Minutes

Free 7-day trial. No credit card required. See why over 5,000 stores already organized their repairs with Converso.pro.