GoConverso Apps / Sell
Recovery
Brings back people who left in the middle of paying
Anyone who types their email at checkout and leaves without paying gets up to 3 emails in your business's name, at the times you choose, with a discount on the last one if you want (on digital products and the store). It works in booking with deposit, digital product, the store and the subscription plan, on your site and on your business's pages. One tap in the email reopens the purchase where the person stopped, and the app shows how much money came back, one line per currency. Without turning into spam: a notice at checkout, a refusal button in every email, limits per person and an automatic pause if there are too many complaints. It starts turned off, and each email uses 1 email credit from the plan.
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Information
- Plan
- Included in Plus
- Category
- Sell
- Languages
- Portuguese, English and Spanish
- Devices
- Phone and computer, right in the browser
- Since
- Oct 2026
Frequently asked questions
- Does Recovery do abandoned cart recovery?
- Yes. From the Plus plan up, Recovery sends up to 3 emails in your business name to people who typed their email at checkout and left without paying, and one tap in the email reopens the purchase. It replaced the single reminder that used to exist in the CRM.
- Does Recovery email people who only typed their email and closed the page?
- Yes, if the person typed a valid email and left the field, the cart is saved. If they do not pay within step 1's delay, they enter the sequence. People who ticked I don't want reminders get nothing.
- Can I change the sequence while carts are in progress?
- Yes. Carts that are already waiting keep the agreed time, but the text and the offer are the ones at the moment of sending. If you turn a step off, its pending sends are canceled.
- Why won't Recovery turn on?
- The business address is missing in Settings. It is required because it goes in the footer of every email.
- What happens if my email credits run out?
- Steps are skipped until the credits renew, and the app warns you in Settings. You also get an email when the month's credits run out. The notice button takes you to Subscription, where you see the plans with more email credits (see Email Marketing).
- Does the discount work for anyone?
- No. Each code belongs to one person, works once and has a deadline. It does not show in the Coupons app list.
Works together with
- Email Marketing Email campaigns with a visual editor
- CRM Clients, journey and sales pipeline in one place
- Ads Your Meta campaigns inside GoConverso
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